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Substitutes for Time
by Wayne Strider
(First published in the August 2000 issue of The IT Project Leader)

Time pressure seems to be a constant companion of project work. Where does time pressure come from? For me, time pressure is an internal response to my interpretation of an external stimulus such as a deadline I have accepted. Yes, the pressure comes from inside me. I can sometimes trap myself in the following way:

  • I want to do a good job.
  • I perceive that good means finishing by the due date.
  • I perceive that bad is not finishing by the due date.
  • I perceive that I do not have enough time to meet the deadline.
  • I believe that I can't renegotiate the deadline.
I may fear that I will be seen as too slow, incompetent, a slacker, or not a team player if I don't meet the deadline. Those are a few of my favorites. It might seem like the pressure is coming from the outside, but that is often just a trance I'm in.

Reframing time
Sometimes we trick ourselves into believing that time is concrete, inflexible, and finite. After all, time is the passing of seconds, minutes, hours, days, weeks, months, and years. Once a minute passes, you can't get it back. I am one of those people who perceive time as abstract, flexible, and infinite. But time sure feels finite when my project is late and getting later.

I would like to offer a different way of framing time. We may not know how to get time back once it passes, but consider the temporal effects when we change how we choose to spend time. It is possible to get more time from our time by using substitutes for time, paradoxical as that may seem.

An example
Consider this substitute for time: slowing down. You may have experienced that rushing sometimes results in more defects, which in turn take more time to fix. Slowing down may seem counterintuitive when you are under pressure, but try reframing it as avoiding wasted time from fixing defects caused by going too fast.

As an example, Team A and Team B are each given the same 4 hours to make a simple product. The product must be defect-free. All aspects of both teams are very similar such that neither team has an advantage or disadvantage. Team A works at a very fast pace to make its product, and finishes in 3.5 hours. Team A then begins to fix the three defects in its finished product. Each defect takes 1/2 hour to fix. Total time for Team A to make a defect-free product is 5 hours.

Team B starts out at the same pace as Team A, then consciously slows down the pace. At the end of 4 hours, Team B has just finished making its product. Team B's product has one defect. That defect takes 1/2 hour to fix. Total time for Team B to make a defect-free product is 4.5 hours.

The net temporal effect of slowing down is that Team B has 1/2 hour to use at its discretion.

Substitutes for time
My partner, Eileen, and I made decks of cards to give away as gifts to clients. Each deck had 26 cards, each with a different substitute for time printed on it. We included six blank "wild" cards. The wild cards were included so that the owner of the deck could add his or her own substitutes for time. Here are the cards currently in each deck.

Clear decision making

Documentation

Delegating

Slowing down

Right number of staff

Reuse

Observing

Clear roles & responsibilities

Clear thinking

Repeatable process

Teamwork

Clear communication

Your real "yes"

Support

Exercise

Asking for help

Courage

Focus

Health

Priorities

Trust

The right tools

Your real "no"

Planning

Sleeping

A well-timed jiggle

"Wild"

"Wild"

"Wild"

"Wild"

"Wild"

"Wild

"

Let's look at a couple of these. Trust can be a substitute for time. I've noticed in my work with teams that some new teams spend an excessive amount of time on what I call team overhead--time spent by team members learning to trust each other. Examples are time spent checking status, time spent checking quality, or time spent on tasks that could be handled by someone else. As team members learn to trust each other, the amount of time spent on team overhead is typically reduced.

Focus can be a substitute for time. When my time is split among several projects' tasks (e.g., 20% on project x, 50% on project y, 30% on project z), some time and focus will be lost as I switch between those projects. A rule of thumb Jerry Weinberg (Quality Software Management, vol. 1, Systems Thinking, Dorset House, New York: 1992) uses when estimating the effects of splitting tasks is shown in the following table:

Task Splitting

Number of Tasks

% of time on each

1

100

2

40

3

20

4

10

5

5

more than 5

random

Focusing on fewer tasks will reduce the startup and shutdown time you spend switching between tasks.

Create your own substitutes for time card deck
Look over all 26 cards and see if they make sense to you. Noodle on them a bit. Try adding your own "wild cards." A suggestion: Create your own deck and keep it in your project leader survival kit.

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