Experience Chronology:

STRIDER & CLINE, Inc. 1989 - Present
Co-founder and Vice President of an information technology management consulting firm, based in Kansas City, MO. Specialty is working with in-house IT service departments and technology product companies to improve their ability to deliver projects and services to their clients.

Wayne has experience in all aspects of operating a small business including sales, marketing, service development and delivery, customer service, bookkeeping, tax reporting, and travel administration.

Services developed and delivered include project reviews, vendor reviews, project retrospectives, inspections, organizational assessments, presenting workshops, and executive consulting and coaching for both individuals and teams. Wayne consulted on a part-time basis between 1989 and 1992 while employed at McDonnell Douglas, and full-time from 1992 until the present.

Summary List of Consulting Engagements:
Analysis of Readiness to Perform an Upgrade from Oracle/PeopleSoft
Campus Solutions Version 8.0 to Version 9.0
Work Culture Change Program
Facilitate Executive Summit for Strategic Change
Technical Review Using Inspection Techniques
Project Retrospective: Software Development Project
Project Retrospective: Product Enhancement Project
Organizational Assessment of a Development Organization
Conduct Myers-Briggs Type Indicator Workshop
Project Retrospective: ASIC Development Project
Project Management Coaching: Clustered Systems Management Application Development
ERP Project Review
ERP Project Budget Review
Facilitate Executive Team Building Retreat for a Dot Com Startup Company
IT Organization Operational Excellence Audit
Project Retrospective: Petroleum Industry Application Development Project
Project Review: Web-based college application system development
Project Review: In-house advancement system development
Student Administration System Project Review
AP/PO Conversion to ERP Project Review
VetmedApplication: ProIV to Java Conversion Packaged SoftwareVendor Review
ERP Project Review
IT Organization Assessment
Create IT Infrastructure Configuration Map
Conduct practice interview sessions to prepare 42 candidates to be interviewed by a prospective client for 14 key project leadership positions. The prospective project was estimated at $90 million over 4 years.
Create IT Skills Inventory and Continuing Education Recommendations
 

Consulting Engagements:

MOREnet     Columbia, MO
Work Culture Change Program
Client Reference: Bill Mitchell, Executive Director, MOREnet

• Conducted current work culture assessment
• Designed work culture change program based on assessment results
• Conducted work culture change program over 8 month period

Empire Fire & Marine     Omaha, NE
Facilitate Executive Summit for Strategic Change
Client Reference: John McCartney, CEO, Empire Fire & Marine Insurance Company

• Worked with CEO to plan the agenda and desired outcomes
• Key issues discussed: Business Process Reengineering & Formation of Information Technology Steering Committee
• Facilitated the summit
• Achieved the desired outcomes
• Documented the key decisions and action items for follow through

Bally Systems     Sparks, NV
Technical Review Using Inspection Techniques
Client Reference: Mike LeStrange, Sr. Vice President Research & Development

• Planned and facilitated inspections of 5 subsystem work products (4 design document and 1 requirements document.)
• 87 defects (including two show stoppers) were documented before any code was written or hardware manufactured.

Tandem Computers of Canada, LTD.     Montreal, Canada
Project Retrospective: Software Development Project
Client Reference: Jean Dagenais, Manager Software, Tandem Computers of Canada, LTD.

• Planned and facilitated an onsite post-project review with 6 project team members
• Facilitated the creation of a visual representation of the project's significant events (the project chronology) as experienced by the project team members using a cards-on-the-wall technique.
• Guided team members through a discussion of the project chronology and elicited a list of what worked well regarding software development methods and project management processes.
• Elicited a list of what to do differently on the next project.
• Elicited a list of topics and assignments for further investigation and discussion after the retrospective. Delivered the lists to client management for documentation and follow up.

Bally Systems     Sparks, NV
Project Retrospective: Product Enhancement Project
Client Reference: Mike LeStrange, Sr. Vice President Research & Development

• Planned and facilitated an onsite post-project review with 8 project team members
• Facilitated the creation of a visual representation of the project's significant events (the project chronology) as experienced by the project team members using a cards-on-the-wall technique.
• Guided team members through a discussion of the project chronology and elicited a list of what worked well regarding software development methods and project management processes.
• Elicited a list of what to do differently on the next project.
• Elicited a list of topics and assignments for further investigation and discussion after the retrospective. Delivered the lists to client management for documentation and follow up.

Bally Systems     Sparks, NV
Organizational Assessment of theDevelopment Organization
Client Reference: Mike LeStrange, Sr. Vice President, Development

• Planned, organized, and conducted a comprehensive review of the Development Organization.
• Interviewed employees both inside and outside the development organization, and reviewed documents and other work products (i.e. design and development standards, project management methods, requirements documents, skill inventories, training plans and such.)
• Presented a written report of findings and recommendations verbally to the Sr. VP of Research & Development for the following organizational aspects: Leadership/Vision, Product Strategy, State of Current Product, Structure, Project Management, Skill Development in General, Management Skills, Requirements & Design, Coding, Hardware Engineering, Testing, Installing Supporting, Process Improvement, Company Policies and Procedures, and Physical Space/Facilities.

Tandem Computers      Cupertino, CA
Conduct Myers-Briggs Workshop
Client Reference: Paul Calhoun, Director of Software Engineering, Tandem Computers

• Conducted needs assessment
• Developed workshop objectives and evaluation criteria
• Developed handouts, materials, and exercises
• Delivered workshop
• Debriefed with client post workshop to discuss feedback and follow on actions

Rockwell Automation     Cleveland, OH
Project Retrospective: ASIC Development Project
Client Reference: Peter Hayward, Program Manager, Allen-Bradley

• Planned and facilitated an onsite post-project review with 25 project team members
• Facilitated the creation of a visual representation of the project's significant events (the project chronology) as experienced by the project team members using a cards-on-the-wall technique.
• Guided team members through a discussion of the project chronology and elicited a list of what worked well regarding software development methods and project management processes.
• Elicited a list of what to do differently on the next project.
• Elicited a list of topics and assignments for further investigation and discussion after the retrospective. Delivered the lists to client management for documentation and follow up.
• Worked with a subset of the participants to help them prepare a presentation to senior management recommending changes to how projects are organized and managed.
• Worked with a subset of participants to identify a next project starting soon and which lessons learned to apply to that project.

Compaq Computers      Cupertino, CA
Project Management Coaching: Clustered Systems Management Application Development
Client Reference: Paul Calhoun, Director of Software Engineering, Compaq Computers

• Client retained me to coach one of his new project managers who was leading a clustered systems management application development.
• Coached the PM on negotiating reasonable deadlines.
• Coached the PM on how to handle difficult interpersonal interactions.
• Coached the PM on how to deal with an immature and unstable development environment.

The Ohio State University     Columbus, OH
ERP Project Review
Client Reference: William E. (Brit) Kirwan, President, The Ohio State University

• Worked with the President and General Counsel to scope the review engagement.
• Convened a four-person review team.
• Areas reviewed were: Executive Sponsorship, Business Functionality, Project Management Capability, and Technical Capability & Infrastructure.
• Prepared a written report of findings and recommendations and presented it verbally to the President and Board of Trustees.

The Ohio State University     Columbus, OH
ERP Project Budget Review
Client Reference: Bill Shkurti, Sr VP Finance, Business, and Administration, The Ohio State University

• Reviewed both staff and capital budget for fiscal year 2000.
• Identified discrepancies and made written recommendations

Name Confidential     San Francisco, CA
Facilitate Executive Team Building Retreat for a Dot Com Startup Company
Client Reference: Upon Request, CEO, Name Confidential

• Worked with CEO to plan the agenda and desired outcomes
• Key issues discovered: One of revealed for the first time that he had a life-threatening illness and no one was on the same page regarding how the company would make money.
• Facilitated the retreat
• Achieved the desired outcomes
• Documented the key decisions and action items for follow through

The Omaha World Herald     Omaha, NE
IT Organization Operational Excellence Audit
Client Reference: Mark Wilkins, Director of IT, The Omaha World Herald Newspaper
The objectives of the audit were:

• Identify service delivery strengths
• Identify opportunities for improving service delivery
• Identify IT Organizational structure issues and opportunities
• Provide specific recommended actions to Director of Information Technology

Exxon Mobil     Houston, TX
Moped Project Retrospective
Client Reference: Jerry Snyder, Moped Project Manager

• Planned and facilitated an offsite post-project review with 12 project team members
• Facilitated the creation of a visual representation of the project's significant events (the project chronology) as experienced by the project team members using a cards-on-the-wall technique.
• Guided team members through a discussion of the project chronology and elicited a list of what worked well regarding software development methods and project management processes.
• Elicited a list of what to do differently on the next project.
• Elicited a list of topics and assignments for further investigation and discussion after the retrospective.
• Delivered the lists to client management for documentation and follow up.

Assn. of American Veterinary Medical Colleges     Washington, DC
Project Review: Web-based student application system development
Client Reference: Dr. Daryl Buss, AAVMC President

• Worked with AAVMC President to scope the review engagement.
• Convened a two-person review team.
• Areas reviewed were: Sponsorship, Business Requirements, Management Capability, and Technical Capability.
• Prepared a written report of findings and recommendations and presented it verbally to the AAVMC President, Past President, and President Elect.

The Ohio State University     Columbus, OH
Project Review: In-house advancement system development
Client Reference: Bill Shkurti, Sr VP Finance, Business, and Administration, The Ohio State University

• Worked with the Sr VP Finance, Business, and Administration to scope the review engagement.
• Convened a two-person review team.
• Areas reviewed were: Executive Sponsorship, Business Functionality, Project Management Capability, and Technical Capability & Infrastructure.
• Prepared a written report of findings and recommendations and presented it verbally to the Sr VP Finance, Business, and Administration.

The Ohio State University     Columbus, OH
Student Administration System Project Review
Client Reference: Ed Ray, Executive VP and Provost, The Ohio State University

• Worked with the Executive VP and Provost to scope the review engagement.
• Convened a three-person review team.
• Areas reviewed were: Executive Sponsorship, Business Functionality, Project Management Capability, and Technical Capability & Infrastructure.
• Prepared a written report of findings and recommendations and presented it verbally to the Executive VP and Provost.

Consortium of Veterinary Medical Colleges     United States
VetmedApplication: ProIV to Java Conversion Packaged SoftwareVendor Review
Client Reference: Jay Weidner, Information Systems Manager, Vet Med, Washington State University

• Worked with the Information Systems Manager and the vendor president to scope the review engagement.
• Convened a two-person review team.
• Areas reviewed were: Technical Capability, Project Management, and Future Direction of the application.
• Prepared a written report of findings and recommendations and delivered it to the Information Systems Manager.

University of Maryland Baltimore County     Baltimore, MD
ERP Project Review
Client Reference: Freeman Hrabowski, President, University of Maryland Baltimore County

• Worked with the President and CIO to scope the review engagement.
• Convened a three-person review team.
• Areas reviewed were: Executive Sponsorship, Business Functionality, Project Management Capability, and Technical Capability & Infrastructure.
• Prepared a written report of findings and recommendations and presented it verbally to the President.

University of Iowa Foundation     Iowa City, IA
IT Organization Assessment
Client Reference: Tiffani Shaw, CFO, University of Iowa Foundation

• Worked with the CFO to scope the review engagement.
• Convened a three-person review team.
• Areas reviewed were:
  • IT Hardware, System and Database Software, and Network Infrastructure.
  • IT Application Software
  • IT Management and Technical Capability
• Prepared a written report of findings and recommendations and presented it verbally to the President and his direct reports.

University of Iowa Foundation     Iowa City, IA
Create IT Infrastructure Configuration Diagram
Client Reference: Tiffani Shaw, CFO, University of Iowa Foundation

• Facilitated IT network and application software staff to create a diagram of all hardware, software, applications, network connectivity, and interdependencies.
• For hardware, vendor, model, serial number, IP address, physical location information was collected and recorded on the diagram.
• For software and applications, vendor, version, and release information was collected and recorded.
• LAN and wireless LAN connectivity was collected and recorded.

Accenture     Baltimore, MD
Practice Interview Sessions
Client Reference: Brad Englert, Sr Partner, Accenture

• Worked with the Sr. Partner to scope the engagement.
• Convened a two-person interview team.
• Conducted practice interview sessions for 42 candidates for 14 key ERP project management positions to prepare them for real interviews with potential client. Positions being interview for included:
  • Executive Director
  • Program Director Finance and Sponsored Projects
  • Program Director HR/Payroll and Supply Chain/AP
  • Program Director Information Technology
  • Program Office Lead
  • Supply Chain Project Manager
  • Financials Project Manager
  • HR/Payroll Project Manager
  • Sponsored Projects Project Manager
  • Business Process Redesign Project Manager
  • Communications Project Manager
  • Organization Design Project Manager
  • Training Project Manager
  • Business Architect

University of Iowa Foundation     Iowa City, IA
IT Skills Inventory and Continuing Education Recommendations
Client Reference: Tiffani Shaw, CFO, University of Iowa Foundation

• Collected information from IT staff on current job duties, skills, formal education and training history, and requested continuing education opportunities.
• Analyzed collected information, validated against current official job descriptions, and developed continuing education recommendations including specific courses, vendors, and budgeted dollars.
• Met with each IT staff member individually, discussed my recommendations, and modified my recommendations as appropriate.
• Presented my recommendations to the CFO.

MCDONNELL DOUGLAS (Currently The Boeing Company) June 1966 - November 1992
Staff Specialist - Human Resources Development
Summary: Conduct executive team building sessions, organization development interventions, and leadership assessments. Facilitate executive planning and implementation sessions. Design and conduct management training programs.

Specifics: Performed individual and team consulting assignments involving initial client contact, data collection and analysis, feedback and action planning, implementation, and follow-up.

• Reorganization of 60-person information systems organization.
• Team building activities such as mission, vision, future state, communication, customer strategies for teams from secretaries to executives and including union employees Management assessments for executive positions during a reorganization in the McDonnell Douglas Missile Systems Company

Evaluated and developed management processes and tools.

• One of a team of ten middle managers selected to work with ten senior executives for one year to develop a method for embedding Total Quality Management (TQM) into every part of the corporation.
• Led a team that in three weeks designed and implemented a process to solicit 12,000 employees worldwide for their TQM ideas, summarize their ideas, and present them to an executive council for approval.

• Supervisor training in a 6000 employee division to implement a Drug-Free Workplace Program.
• A workshop for company lawyers and their clients to enhance business relationships.
• A company-wide leadership development process.
• Successfully implemented training department innovations such as customer reviews during design and a group training exercise that simulates process consulting.
• Co-developed and co-facilitated an experiential workshop on managing change called The Human Side of Change. This workshop was delivered to hundreds of managers in a large centralized professional services organization that was being decentralized.

Principal Specialist Marketing and Planning
Summary: Design and facilitate planning workshops for executives and managers. Assist executive management with five-year strategic planning. Conduct market research on new line of business to determine critical success factors, market size and growth, competition, technology trends and driving forces. Conduct primary research on project management, a critical market success factor for a new line of business.

Cultural Change Council/Executive Coordinator SBI; Work with corporate senior executives and middle managers to develop a process for embedding Total Quality Management into corporate business operations. Evaluate and develop management processes and tools. Staff assignment at executive level to begin cultural change and continuous improvement process (Total Quality Management.)

Project Manager, Supervisor, Section Manager, Senior Section Manager positions; Supervise and coach professionals in a customer support function including data processing consultants, technical writers, and publication distribution specialists. Supervised 5 people directly and 8 people matrixed. Create first-of-kind Help Desk Support Center. Project manager responsible for user notification, documentation, technical training, and quality assurance testing on the following software upgrades and new service offerings on large scale Control Data Corporation Cyber computers.

• Operating system upgrade NOS 1.1 to NOS 1.3
• Compiler and runtime libraries upgrade
• Extended batch service offering
• Extended production hours to accommodate overseas clients
• Special Sunday processing for Southwestern Bell Telephone client

Technical Programmer, Systems Programmer, Senior Systems Programmer positions; Conduct quality assurance testing, perform telephone user support troubleshooting, write user manuals.

Programmer/Analyst in support of Engineering and Product Support divisions. Develop and program engineering application systems on Xerox Sigma and Control Data Cyber computers. Develop user specifications, design, and write code in FORTRAN for the following systems:

• Configuration Management System for Harpoon missile program
• Serialized Part Tracking System for Harpoon missile program
• Cost Account Report System for Harpoon and Cruise missile programs

Engineering Administrator, general administrative support on multi-million dollar defense contract programs including coordination of correspondence, facilities, human resources, and travel for program personnel. Prepare large scale Department of Defense weapon systems proposals.

Military Service

Engineering draftsman: draw electrical and hydraulic system schematics.

Education & Training:

2006	People Making in a Changing World, Jean Houston
2006	Transforming Trauma using the Satir Growth Model, Kathlyne Maki-Banmen
2006	Say it Straight, David Golden
2005	Satir/Jung
2005	Enriching Your Relationship with Yourself and Others, Sharon Loeschen
2003	Senior Staff, Congruent Leadership Development Workshop - Southeast Satir Institute
2002	Senior Staff, Congruent Leadership Development Workshop - Southeast Satir Institute
2000	Satir Performance Development Year-long Program - Southeast Satir Institute
2000	Associate Staff, Personal Development Workshop - Southeast Satir Institute
1999	Associate Staff, Personal Development Workshop - Southeast Satir Institute
1997	Satir Personal Development Workshop - Southeast Satir Institute
1994	Masterful Facilitation - Yarbrough Group
1992	Satir System I - Avanta Network
1989	Congruent Leadership Change Shop - Avanta Network
1987	Advanced Problem Solving Leadership - Weinberg & Weinberg
1987	Staff Consulting Skills - Block, Petrella, Weisbord
1986	Successful Transitions in Life & Work - Charles Seashore NTL
1986	Managing Corporate Culture - Ralph Kilmann
1986	Quality, Productivity & Competitive Position - W. Edwards Deming
1986	Family: Impact in Relationships, Workplace, & Community – Virginia Satir
1985	Power & Systems Laboratory - Power & Systems Inc., Barry Oshry
1983	Technical Leadership Workshop - Weinberg & Weinberg
1975	BS Business Administration, University of Missouri, St. Louis, MO, Magna Cum Laude

Additional Experience:

August 2006	Conference Speaker Avanta Conference and Annual Meeting
July 2005	Conference Speaker Avanta Conference and Annual Meeting
March 2003	Senior Staff, Congruent Leadership Development Workshop - Southeast Satir Institute
September 2002	Senior Staff, Congruent Leadership Development Workshop - Southeast Satir Institute
November 2001	Conference Speaker, Amplifying Your Effectiveness (AYE) Conference
May 2001	Conference Speaker, QAI E-Business/Telecommunications Quality & Testing Conference
April 2001	Conference Speaker, QAI International Information Technology Quality Conference
December 2000	Associate Staff, Personal Development Workshop - Southeast Satir Institute
December 1999	Associate Staff, Personal Development Workshop - Southeast Satir Institute
September 1999	Conference Speaker, QAI International Software Testing Conference
June 1999	Conference Speaker, Motorola Software Engineering Symposium
May 1991	Conference Speaker, Client Server 91, Sponsored by Washington University in St. Louis and Nolan Norton Institute
March 1991	Conference Speaker, KC Connect, Sponsored by Data Processing Management Association
1984-1986	Co-Section Manager, CompuServe CASE Forum, Section 11 Teamwork/Psychology
1994-1999	Faculty, Weinberg & Weinberg Problem Solving Leadership Workshop

Publications:
Author of the book Powerful Project Leadership, Management Concepts, Inc., Vienna, VA, April 2002, IBSN 1-56726-147-7
Editorial Board member, Successful Project Management, presently
Editorial Board member, The IT Project Leader
Successful Project Management (SPM), "A Self-Esteem Workout", September 2002
SPM, "Leading Projects in Stressful and Chaotic Situations", July 2002
SPM, "Behaviors That Foretell Project Trouble", April 2002
SPM, "Appreciative Inquiry: A Powerful Project Leadership Tool", January 2002
SPM, "Project Reviews: Getting to the Heart of the Matter, Part 3" October 2001
SPM, "Project Reviews: Getting to the Heart of the Matter, Part 2" June 2001
SPM, "Project Reviews: Getting to the Heart of the Matter" April 2001
The IT Project Leader (ITPL), "Learning About Yourself: A Powerful Leadership Tool", October 2000
ITPL, "Substitutes for Time", August 2000
ITPL, "Finding the Energy: A Powerful Project Tool", January 2000
ITPL, "The Zeroeth Step for IT Project Leaders", June 1999
ITPL, "Dealing With A "Difficult" Person", November 1999
ITPL, "Appreciation: A Powerful Project Leadership Tool", September 1999
Information Week, July 5, 1993 "We're only human"
Readings for Problem Solving Leadership, "Secrets of Empowerment"
Readings for Problem Solving Leadership, "Team Building Improves Poor Morale -- Except When It Doesn't"

Technical Background: Windows XP, Macintosh operating systems; NetGear Wireless Router; Linksys Print Server, NetGear Wireless PC card; Microsoft Office productivity tools; Microsoft Project 2002; McAfee Firewall and VirusScan; Xerox and Control Data mainframes, Kronos, NOS, Basic, FORTRAN, COBOL, PL/I languages. MRCS, System 2000, Compass, Remote Batch, STRADIS, Cyber Loader, Cyber Record Manager.

Awards:
Most Valuable People Awards, 1984
Night-On-The-Town Award, 1985
Presenteeism Award, 1988
Two-On-The-Town Award, 1989