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Learning About Yourself: A Powerful Leadership Tool
by Wayne Strider
(First published in the October 2000 issue of The IT Project Leader)

As a professional, you probably keep yourself current with your profession's body of knowledge, tools, and methods. If you do not, you will lose some of your effectiveness, not to mention your marketability. Project management professionals can attend certification programs that teach them about managing projects. The focus of such learning tends to be about things outside of you. For example, you can learn about planning and estimating tools and techniques. You can learn about life cycle models. Let's not forget configuration management, and subcontractor management. Those are all very useful things to know how to do.

Powerful project leadership requires a different kind of learning. Powerful project leadership begins with you. You will need to learn all you can about yourself, so that you can develop your ability to lead yourself. The better you are at leading yourself, the more effective you will be at leading your projects out of messy--and inevitable--human system problems.

Readiness for learning about oneself
Some of my most powerful learning has come during teachable moments. A teachable moment is a moment when some part of me is ready to receive the lesson. That part may be my brain, my intuition, my skin, my heart, or a combination of parts. Sometimes I get ready by design. My readiness is built up gradually with a great deal of safety and support. An example might be personal growth counseling or an experiential workshop where I am working on deep personal issues. I do not always know what the lesson will be, and it may not be enjoyable, but at least it is invited.

Sometimes I am not aware of my readiness at all, like when I get caught being myself. The lesson arrives uninvited with a sudden and unexpected jolt. This can happen anywhere, at any time. The lesson can come from my wife, my son, a colleague, a business partner, a student, a fellow workshop participant, or a complete stranger. I have had powerful invited lessons and powerful uninvited lessons. What makes them powerful is how I accept and make sense of them--not whether they are invited.

The best teachers of adults I know have the ability to create learning environments where teachable moments are plentiful. They recognize teachable moments when they occur and offer the lesson to the student with great care. I consider it a gift when these teachers help me catch myself being myself.

Levels of learning
I think I learn in levels. Perhaps you do also. You have probably heard the expression, we keep getting the same lessons until we learn them. I would modify the expression slightly: We keep getting the same lessons so we can learn them in deeper ways. Most of us probably do not spend a lot time thinking about how we learn. We just do it. While writing this article I spent some time thinking about how I learn in levels. One example is how I develop my ability to observe what is happening.

I believe there are at least five levels for this. I sometimes iterate each level several times before moving to the next level. I may also regress a level after unsuccessfully attempting a move to a higher level. For example, having iterated level two several times, I may attempt level three. If this attempt is unsuccessful, I may go back to level two for a few iterations to reset my sense of competence, before attempting level three again.

To illustrate, I'll use the same context for each level. The context is a five-person team attempting to solve a physical puzzle for ten minutes.

Level one: Not observing
I do not intentionally observe anything while it is happening. I just happen to be there. After the fact, if I am asked, I may be able to recall what I saw, heard, smelled, tasted, or touched. I can compare that with sensory data of others who were there to validate the accuracy of my memory. A lot happens that I do not notice.

Level two: Observing in the moment, but not being involved in solving the puzzle
I intentionally observe what is happening while it is happening. I am in the role of observer. I am not solving the puzzle. My only job is to observe one or two specific things. For example, my job might be to: (1) count how many times each person speaks, and (2) count how many times each person is addressed by his or her name.

With practice, I may become pretty good at observing just two things. That information could be useful to the puzzle-solving team. For example, conflicts might surface around someone monopolizing the team's air time or because people cannot tell to whom questions or comments are addressed. Still, a lot happens that I do not notice.

Level three: Observing in the moment, but still not being involved in puzzle solving
I intentionally observe what is happening while it is happening. I am in the role of observer. I am not solving the puzzle. My only job is to observe, although my list of what to observe is growing. For example, my job might be to:

  • Count how many times each person speaks
  • Count how many times each person is addressed by his or her name
  • Count how many times each person touches the puzzle
  • Track what happens to an idea after it is spoken
  • Notice where people look when they speak
  • Notice who (if anyone) keeps track of time.
With practice, I can become pretty good at tracking several things. I can provide more information to the team that might help them work better together to solve the puzzle. Still, a lot happens that I do not notice.

Level four: Observing in the moment while being involved in solving the puzzle
I intentionally observe what is happening while it is happening. I am also one of the five people solving the puzzle. My job is to: (1) help my team solve the puzzle in ten minutes, and (2) observe my team's puzzle-solving process.

This kind of observation is even more difficult, but only for ten minutes. I try to pay attention to the content: solving the puzzle. At the same time, I try to pay attention to the process: how my team is solving the puzzle. If I can do both, the result can be extremely valuable to my team. My feedback can be used in real time to improve our team puzzle-solving process on the fly. With lots of practice, I can become pretty good at this kind of observation, though there will always be things I miss.

Level five: Observing all the time
When you reach this level of observation skill, you observe all the time because you are convinced that the information will be useful. You may not be sure when or how or to whom it will be useful. You find yourself observing in all kinds of social structures: puzzle-solving sessions, project meetings, meetings with clients, traveling on an airplane, eating in restaurants, relaxing with family or friends, going to the movies, and attending conferences. You find it difficult to turn off your observation skills. You are incredibly useful in all kinds of settings because you notice "everything." At least that is what people tell you. Of course, you know there are lots of things that escape your notice, but that is your little secret. If you get really good at this, you can eventually catch yourself being yourself.

Additional ideas for learning about yourself
The two topics discussed in this article are "meta" learning topics. Meta learning means learning about learning. Readiness for learning about yourself and levels of learning are about learning how you learn. Here are some other ideas for learning about yourself. If possible, check your answers with someone you trust who knows you well.

  • How do you handle receiving bad news?
  • How do you handle giving bad news?
  • How do you handle not being able to make good on a commitment?
  • How do you handle conflict between two people who report to you?
  • When is it most difficult for you to make a decision?
  • When is it most difficult for you to say "no" to your boss?
  • How do you handle a very public success?
  • How do you handle a very public failure?
  • What have been some of your most memorable lessons and how did those arrive?
  • Describe the levels of progression to reach your current proficiency at something you really enjoy doing, such as a sport or hobby.
I know of a few workshops that can help you make a good start at learning about yourself. If you are interested, send me an email. I'll be happy to tell you what I know about them and to give you the contact information.

Additional reading

  • Beside Ourselves, Naomi L. Quenk, Davies-Black Publishing, 0-89106-062-6
  • Gifts Differing, Isabel Briggs Myers, Peter B. Myers, Consulting Psychologists Press, 0-89106-011-1
  • Making Contact, Virginia Satir, Celestial Arts, 0-89087-119-1
  • Please Understand Me, David Keirsey, Marilyn Bates, Prometheus Nemesis Book Company, 0-9606954-0-0
  • Seeing Systems: Unlocking the Mysteries of Organizational Life, Barry Oshry, Berrett-Kochler Publishers, Inc., 1-881052-73-7
  • The New Peoplemaking, Virginia Satir, Science & Behavior Books, 0-8314-070-6

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