"Jamie, I have some feedback for you about your help with these magazines." Eileen said. "Would you like to have it?" Jamie squirmed, hesitated a bit, then said, "Sure, I guess." Eileen continued, "I appreciate your persistence in tracking down these magazines for us. It really means a lot to me and Wayne to have these two copies because we are quoted in them. You made several phone calls to the magazine distributor and kept us informed of your progress. You physically searched the boxes even after you were told by the distributor that they sent you another magazine by mistake."
Jamie is an employee of a bookseller in Kansas City where I live. Eileen, my wife and business partner, and I were recently quoted and photographed in the cover article of the magazine. We don't subscribe to the magazine and we had no luck locating any copies until we found Jamie.
Appreciation Has Powerful Effects:
The direct expression of appreciation is something I borrow from the field of counseling, specifically from the work of Virginia Satir, inventor of family systems therapy. One reason why appreciation is powerful is that "I appreciate you" is very different than "thank you." Many of us were taught to say please and thank you whether we want to or not because it is polite. We often do it automatically. An appreciation is special, intimate, and should always be given thoughtfully and freely.
Some Effects of Appreciation:
Expressions of appreciation can have powerful effects:
- Enhances self-esteem for both giver and receiver
- Can be instructive for the receiver if it is specific and descriptive
- Creates a human connection between giver and receiver
- Feels good, though perhaps a little awkward at first
- Encourages collaborative relationships among project members
How To Give an Appreciation:
Appreciations can be awkward and a bit stilted at first but get easier with practice. Here is how to do it.
Position yourself as close to the person as comfortable, between 18 and 36 inches (this varies by culture). If you notice the person is backing up, you are too close. More than four feet is probably too far apart.
Make eye contact (this is culturally variable also). Don't stare a hole in the person.
Tell the person you have an appreciation for them. Ask if he or she wants it. If the answer is no, respect that. Don't inflict your appreciation on anyone.
Say the person's name followed by, "I appreciate you" then fill in the words about what you appreciate and why it is important to you. See the example at the beginning of this article.
Communication 101 still applies. Be specific and descriptive as you can with your appreciation. Your message will be more instructive and informative for the recipient.
Stop talking and observe what happens next.
When To Give Appreciations:
Anytime, all the time, -- it's best sooner than later.
Where To Give Appreciations:
Set aside some time especially for appreciations during:
- Staff meetings
- Off-site meetings
- Project retrospectives
- Peer reviews such as walkthroughs and inspections
- Coaching sessions
- Performance reviews
Helpful Tips:
At some level each of us wants to feel appreciated, but some of us may have difficulty accepting a sincere appreciation. Be respectful of that, and know that you may be surprised by the reaction you get when you offer an appreciation.
In a group avoid the temptation to lump everybody together as in, "I appreciate everybody." The intention may be good, but the effect is watered down.
Avoid using third person appreciations as in, "I appreciate Bill…" if Bill is present. Talk to Bill, not about Bill.
Don't try to fool anyone with an insincere appreciation. Something will always give you away.
Set An Example:
As a leader you can set an example for others to follow by expressing your own appreciations and making time as suggested above for your team to do so. Careful though…once appreciation takes hold things may never be the same on your team!
For More on Satir System Techniques:
The Satir Model, Family Therapy and Beyond, by Virginia Satir, John Banmen, Jane Gerber, Maria Gomori (Science and Behavior Books, Inc.) ISBN 8314-0078-1.